Support
Answers to common questions. Can’t find yours? Write to us.
Please include your device, its iOS version and the iStudiez Pro version.
Cloud Sync
Do I need an account to use iStudiez Pro?
No. The app works fully on its own, with your data on your device. You only need an account for Cloud Sync, to have the same data on several devices.
How do I turn on Cloud Sync?
Open Settings › Sync, turn Cloud Sync on and log in, or create an account. A new account is activated by a link we send by e-mail, so check your inbox (and spam folder) before you log in for the first time.
My changes don’t show up on my other device.
Make sure both devices are logged in to the same Cloud Sync account and are online. Changes usually arrive within a minute; opening the app syncs at once. If iStudiez Pro was force-quit from the App Switcher, iOS won’t sync it in the background until you open it again.
Does Cloud Sync work with the Mac?
Yes. iStudiez Pro is one app for iPhone, iPad and Mac: get it from the App Store on your Mac, log in with the same Cloud Sync account, and all your devices keep the same data. The older, separate iStudiez Pro for Mac app syncs with the same account too.
Subscriptions and purchases
How much does Cloud Sync cost?
Cloud Sync is a weekly, monthly or yearly subscription. The app shows the current prices for your country before you buy.
I bought the full version with sync in the past. Do I have to pay again?
Log in to Cloud Sync with your account and use Restore Purchases in the app, signed in with the Apple Account you bought it with. If Cloud Sync still asks for a subscription, write to us with your account e-mail.
How do I cancel my subscription?
On your iPhone or iPad, open Settings › your name › Subscriptions, choose iStudiez Pro and cancel. Cloud Sync stays active until the end of the period you paid for. Deleting the app doesn’t cancel the subscription.
How do I get a refund?
Purchases are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.
Widgets and Live Activity
How do I add an iStudiez Pro widget?
Touch and hold the Home Screen or the Lock Screen, tap Edit (or the + button), search for iStudiez Pro and choose the Today, Assignments or Exams widget.
How do I turn on the Live Activity?
In iStudiez Pro, open Settings › General and turn on the Live Activity. During a class you’ll see a countdown on the Lock Screen and in the Dynamic Island. Live Activities must also be allowed for iStudiez Pro in the iOS Settings app.
Your account
How do I delete my account?
Open Settings › Sync › Delete Account and confirm with your password. This deletes your account and all its synced data from our server. The data on your device stays in the app.
I forgot my password.
On the Cloud Sync login screen, tap Forgot Password and follow the link we send to your e-mail. If you don’t receive it, write to us from the e-mail address of your account.
See also our Privacy Policy and Terms of Use.